Policies

• As a patient you have the right to receive considerate and respectful care.
• As a patient, you have the right to obtain from your healthcare provider complete current information, your diagnosis, treatment and prognosis in terms you can understand.
• Your designated surrogate decision maker can exercise your rights for you if you have been legally determined to be unable to participate yourself.
• You have the right to information about your diagnosis, treatment and prognosis. This information will help you to make informed decisions regarding your care.
• As a patient, you have the right to accept medical care or refuse treatment to the extent permitted by law, and to be informed of the potential medical consequences of such action.
• As a patient you have the right to care, which takes into consideration your personal values and beliefs.
• As a patient, you have the right to expect every consideration of your privacy concerning your medical care program and treatment.
• As a patient, you have the right to expect that all communications and records pertaining to your care will be treated as confidential. You have the right to approve or disapprove the release of any disclosures of records, except when release is required by law. You also have the right to access information contained in your medical record.
• As a patient, you have the right to expect that within its capacity, our medical centers will make reasonable responses to your request for services.
• As a patient, you have the right to refuse to participate in experimental treatment.
• As a patient, you have the right to request assistance in formulating Advance Directives.
• As a patient, you have the right to participate in the consideration of ethical issues that may arise in your care.
• As a patient, you have the right to examine and receive an explanation of your bill.
• As a patient, you have the right to express a complaint and to expect response to that complaint within a reasonable period of time.
• As a patient, you have the right to appropriate and effective pain management.